EDMONTON PROCESS SERVERS
ONLINE SERVICE AGREEMENT
Terms & Conditions
IMPORTANT NOTICE – CUSTOMER ACCEPTANCE OF TERMS AND CONDITIONS
By purchasing any services from Edmonton Process Servers, the customer acknowledges and agrees that their purchase constitutes acceptance of all Terms and Conditions contained in this Service Agreement.
Once the customer has purchased our services, this means the customer has read, understood, accepted, and agreed to be bound by all Terms and Conditions outlined in this Agreement.
These Terms and Conditions apply to all services purchased from Edmonton Process Servers, whether ordered online or through any other authorized purchasing method.
1. SERVICES PROVIDED
Edmonton Process Servers provides professional process serving, legal document delivery, court filing, and related services.
All services are performed in accordance with applicable Alberta laws, court rules, and legal requirements.
Services are provided according to the details, service requirements, and charges accepted by the Client when placing an order.
2. CLIENT RESPONSIBILITIES
The Client agrees to provide:
Full name and accurate contact information.
The name of the individual or business being served.
Complete and accurate service addresses.
All required legal documents in a legible and complete format.
Relevant information that may assist with service.
Any applicable deadlines, court dates, or special instructions.
Information about known safety concerns or potential risks.
The Client is responsible for ensuring all documents and information supplied are accurate, complete, and appropriate for the requested service.
Edmonton Process Servers shall not be responsible for errors, omissions, inaccurate addresses, incomplete documents, or incorrect information provided by the Client.
3. SERVICE ATTEMPTS & COMPLETION
A service attempt occurs when an authorized process server or agent attends the supplied address and makes a reasonable effort to serve the intended recipient.
Payment covers the services and related work purchased by the Client and does not guarantee successful service.
Where the intended recipient cannot be located, refuses service, avoids service, or is otherwise unavailable, Edmonton Process Servers will provide appropriate service information and documentation where applicable.
Additional service attempts, addresses, defendants, or other services may result in additional charges, which require Client authorization.
4. SERVICE TIMEFRAMES
Edmonton Process Servers will make reasonable efforts to perform the requested services within the applicable timeframes associated with the order.
Service timeframes may be affected by weather, unsafe conditions, incorrect addresses, recipient availability, statutory holidays, or circumstances beyond our reasonable control.
No particular legal outcome or successful service is guaranteed.
5. PAYMENT TERMS & CREDIT CARD BILLING
Payment is required before services commence unless alternative arrangements have been approved by Edmonton Process Servers.
All charges are in Canadian dollars, and applicable GST will be added.
Additional charges require Client approval before the additional services are performed.
IMPORTANT CREDIT CARD BILLING INFORMATION
All credit card payments made to Edmonton Process Servers will appear on the customer's credit card or bank statement under the billing name LCM Services.
The Client acknowledges that LCM Services is the billing name used to process payments for Edmonton Process Servers.
By completing payment, the Client acknowledges that charges appearing under LCM Services relate to services purchased from Edmonton Process Servers.
6. CANCELLATIONS & REFUNDS
ALL PAYMENTS ARE NON-REFUNDABLE ONCE WORK HAS COMMENCED, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
Once Edmonton Process Servers has commenced work on an order, no refund will be issued merely because:
The Client cancels the order.
The intended recipient cannot be located.
The recipient refuses or avoids service.
The recipient is unavailable.
Service attempts are unsuccessful.
The Client supplied an incorrect or outdated address.
The Client decides the service is no longer required.
Work commences when Edmonton Process Servers, its agents, or anyone associated with Edmonton Process Servers begins processing the order, reviewing or preparing documents, scheduling service, arranging dispatch, or performing other work directly related to the order.
If cancellation is requested before work commences, any refund will be determined according to the circumstances and applicable law.
7. AFFIDAVITS & DOCUMENTATION
Where applicable, Edmonton Process Servers will provide an Affidavit of Service or Attempted Service following the completion of the requested service work.
All affidavits and service documents will reflect the actual actions and observations of the process server or authorized agent.
Electronic copies may be provided to the Client.
Additional documentation, original documents, physical copies, or commissioning services may involve additional charges where agreed.
8. CONFIDENTIALITY & PRIVACY
Edmonton Process Servers will take reasonable measures to protect Client information and legal documents.
Information may be used for processing orders, delivering services, communicating with Clients, preparing documentation, meeting legal obligations, and other purposes permitted by applicable privacy laws.
Information may be shared with authorized agents, process servers, service providers, courts, or other parties where reasonably necessary or legally required.
9. LIMITATIONS OF RESPONSIBILITY
Edmonton Process Servers does not guarantee successful service, court acceptance of documents, or any particular legal outcome.
The Client acknowledges that Edmonton Process Servers does not provide legal advice and is not responsible for determining the Client's legal strategy, filing deadlines, or the legal sufficiency of supplied documents.
Edmonton Process Servers is not responsible for delays or unsuccessful service caused by inaccurate information, unsafe conditions, recipient avoidance, or events beyond its reasonable control, except where liability cannot lawfully be limited.
10. FALSE STATEMENTS, DEFAMATION & LEGAL REMEDIES
Edmonton Process Servers values honest customer feedback and professional communication.
If a Client knowingly makes or publishes false, fabricated, defamatory, or deliberately misleading statements concerning Edmonton Process Servers, its employees, agents, and/or anyone associated with Edmonton Process Servers, the company reserves the right to pursue legal action.
Such legal action may include claims for:
Legal costs on a solicitor-and-client basis, where awarded by the court.
General and special damages.
Interest.
Court costs and disbursements.
Injunctive relief, where appropriate.
Any other remedies the court determines Edmonton Process Servers is legally entitled to receive.
Nothing in this section prevents Clients from publishing truthful reviews, expressing honestly held opinions, reporting legitimate concerns, or exercising rights protected by applicable law.
Edmonton Process Servers reserves all rights and remedies available under applicable Alberta and Canadian law.
11. ADDITIONAL SERVICE REQUIREMENTS
If a recipient has moved, a supplied address is incorrect, additional individuals require service, or a different location becomes necessary, the Client may be required to authorize additional services and charges.
Any alternative method of service must comply with applicable legal requirements, including obtaining a court order where required.
12. ADDITIONAL DOCUMENT PRINTING
The first 25 pages of documents requiring printing are included without additional printing charges.
A charge of $0.50 per page plus applicable GST will apply to each additional page exceeding 25 pages.
The Client agrees to pay applicable additional printing charges disclosed during the ordering process.
13. ELECTRONIC COMMUNICATIONS
The Client agrees that Edmonton Process Servers may communicate regarding the order by email, telephone, text message, or another agreed communication method.
The Client authorizes electronic delivery of service updates, invoices, and affidavits where appropriate.
14. GOVERNING LAW
This Agreement is governed by the laws of the Province of Alberta and applicable laws of Canada.
Any disputes arising from this Agreement shall be addressed in accordance with applicable law and the jurisdiction of the appropriate courts in Alberta.
15. CLIENT ACKNOWLEDGEMENT & ACCEPTANCE
BY PURCHASING SERVICES FROM EDMONTON PROCESS SERVERS, THE CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES TO ALL TERMS AND CONDITIONS OF THIS SERVICE AGREEMENT.
The Client specifically acknowledges and agrees that:
They authorize Edmonton Process Servers to proceed with the services purchased.
They accept all applicable service charges and payment terms.
Successful service of legal documents is not guaranteed.
Payments are non-refundable once work has commenced, in accordance with Section 6 and applicable law.
Credit card payments will appear on their statement under LCM Services.
They are responsible for supplying accurate information, addresses, and legal documents.
They agree to the provisions concerning false statements, defamation, and available legal remedies.
By purchasing services and completing payment, they indicate their acceptance of this Service Agreement.
No physical signature is required where the customer's electronic acceptance is legally valid.
EDMONTON PROCESS SERVERS
Professional, Affordable & Reliable Process Serving